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STMS LLC, doing business as STMS Strategy ("STMS," "we," "us," or "our"), is an Illinois limited liability company. This policy describes what information we collect from visitors to this website, how we use it, and the choices you have.
Information We Collect
We aim to collect only what we need to run this site and respond to you. That currently includes:
- Contact information you give us directly — your name, business name, email address, phone number, and message when you submit the contact form on this site, or the same kind of details when you email or call us. Contact form submissions are stored as a lead in the CRM we run our own business on, so we can follow up. Booking links on this site point to our scheduling pages at crm.thestms.com, which collect similar contact details when you book a call.
- Analytics and usage data — standard, automatically collected data such as pages visited, approximate location (city/region level), device and browser type, referring site, and time on page. We use this to understand how the site is used and to improve it.
- Cookies and similar technologies — small files stored on your device that support analytics and basic site functionality. You can control or disable cookies through your browser settings; doing so may affect some site features.
How We Use Information
- To respond to inquiries and provide quotes or information about our services.
- To understand and improve how this website performs and is used.
- To communicate with current or prospective clients about our services.
- If you opt in to text messages, we use your phone number to text you about your inquiry, appointments, and our services.
- To meet legal, tax, and recordkeeping obligations.
We do not sell your personal information.
Third-Party Services
We may use third-party tools to help run this site and our business, such as website analytics providers, email and hosting providers, and, if used, a CRM or lead-tracking platform similar to those we build for clients. These providers process data on our behalf and are expected to handle it responsibly, consistent with their own privacy policies.
Cookies & Tracking
This site uses cookies and similar technologies. Some are strictly necessary to serve and secure the pages you request. Others support Google Analytics, which we use to understand which pages people visit and how they arrived, in aggregate. Google Analytics sets its own cookies and receives a trimmed version of your IP address; we do not use it to identify you personally.
You can block or delete cookies in your browser settings, and most browsers offer a "do not track" preference. Blocking analytics cookies does not affect your ability to use this site or to submit a form. We do not use cookies or tracking technologies to collect text-message opt-in consent; that is recorded only when you check the box on a form you submit.
Text Messaging
The chat widget on this site is the only place we collect a phone number for text messages. No form on this website asks for one. If you give us your number there and agree to be texted, message frequency may vary, and message and data rates may apply. Reply STOP at any time to stop receiving messages, and reply HELP for help. Agreeing to texts is never a condition of purchase.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
We keep information for as long as reasonably necessary to respond to your inquiry, provide our services, and meet legal or accounting obligations, after which we aim to delete or anonymize it.
Data Security
Every page and form on this site is served over HTTPS, so what you submit is encrypted in transit. Form submissions are stored in our lead-tracking system, which is access-controlled and limited to the two of us and anyone we have specifically authorized to work an inquiry. We use reputable hosting, analytics, and messaging providers and rely on their security practices for the data they process on our behalf.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by Illinois law.
Your Choices & Data Requests
You can ask us what information we have about you, ask us to correct it, or ask us to delete it, by contacting us at thestmsofficial@gmail.com. We'll do our best to respond promptly, subject to any legal or contractual obligations that require us to keep certain records.
Children's Privacy
This site is intended for business owners and decision-makers and is not directed at children under 13. We do not knowingly collect information from children.
Governing Law
This policy is governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
Changes to This Policy
We may update this policy as our practices or this site evolve. We'll update the "Last updated" date above when we do. Once this document has been through legal review, this section will describe how material changes are communicated.
Contact Us
Questions about this policy or your information? Reach us at thestmsofficial@gmail.com.